Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
1. Information I Collect
To fulfill your order, you must provide certain information (which you authorized Etsy to provide to me), such as:
Your name
Email address
Postal address
Payment information (processed securely by Etsy or its payment provider)
The details of the product you’re ordering
You may also choose to provide me with additional personal information if you contact me directly (e.g., for a custom order or personalization request).
2. Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information, including:
As needed to provide my services, such as fulfilling your order, resolving disputes, or providing customer support
If necessary to comply with a legal obligation or court order
To comply with Etsy’s Seller Policy and Terms of Use
3. Information Sharing and Disclosure
I respect your privacy. I do not share your information with third parties except:
Etsy: I share information with Etsy as necessary to provide you with my services and comply with my obligations under Etsy's Seller Policy and Terms of Use.
Service providers: I may engage trusted third parties (like delivery companies) to perform functions and provide services to my shop.
Legal compliance: I may collect, use, retain, and share your information if required by law (e.g., tax obligations, legal proceedings).
4. Data Retention
I retain your personal information only for as long as necessary to:
Provide you with my services
Comply with my legal and regulatory obligations
Resolve disputes and enforce agreements
Typically, I keep your order information for up to 7 years for tax and legal purposes.
5. Your Rights
If you reside in certain territories (like the EU), you have rights related to your personal information, including:
The right to access and receive a copy of the personal information I hold about you
The right to request changes or deletion of your personal information
The right to restrict or object to my use of your data
You may contact Etsy directly to access, correct, or delete personal information Etsy stores. You can also contact me directly at: vlalunapearl@gmail.com
6. Contact Me
For purposes of data protection law, I, am the data controller of your personal information as it relates to my shop.
If you have any questions or concerns, you may contact me at vlalunapearl@gmail.com. You may also message me directly through Etsy.